07491 985463 essexbouqcakes@hotmail.com
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Bespoke cakes & cupcake bouquets
  • Home
  • About
  • Gallery
  • Cupcake Wall
  • Private Lessons
  • Prices
  • Guides
  • Cake Care Guide
  • FAQs
  • Shop
  • Testimonials

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FAQs

How do I place an order?

Pop us a message through Instagram DM, email us @essex_bouqcakes@hotmail.com, or fill out our enquiry form at the bottom of our home screen. Please allow us time to reply within 2-3 days.

Please note we are a small business and orders are made to order and are subject to availability.

What flavours do you offer?

We offer three classic flavour options:

  • vanilla sponge with vanilla buttercream
  • lemon sponge with  lemon buttercream
  • chocolate sponge with vanilla buttercream
  • Classic vanilla sponge topped with vanilla buttercream

Please note: multiple flavours are available for orders over 12. For smaller sets, such as the 7 Bouqcake, please choose one flavour.

Can I choose the design and colours?

Yes, you’re welcome to choose any colour palette or design from our gallery here, or simply share a theme or inspiration and i’ll take care of the rest – ensuring your cupcakes are beautifully tailored to you vision.

What modes of payment are accepted?

Bank transfer only (IBAN number available for international payment)

Is a deposit required when placing an order?

Yes, a 50% non-refundable deposit is required to secure your order. The remaining balance must be paid at least 5 days before your collection or delivery date.

How much notice do I need to give?

As a small business specialising in bespoke creations, I recommend giving at least one weeks’ notice for orders. That said, i’ll always do my best to accommodate shorter timeframes – so feel free to get in touch and ask.

Please note: next-day orders (if available) will insure a £5 late fee.

What if I cancel my order?

If you need to cancel your order you’ll be eligible for a 50% refund of your total payment as long as cancellation is made at least 48 hours before the scheduled collection or delivery date. Cancellations made after this window are non-refundable due to preparation already underway.

Where are you based?

East London, Essex and Buckinghamshire.

Do you offer delivery?

All deliveries are made via Uber, so if you provide us with a full postcode within your enquiry form, we can quote you the delivery fee. Alternatively, you may collect from us in Essex or Buckinghamshire.

Do you offer non-contact delivery?

Yes, if you have requested non-contact delivery please send a message when you are approximately 5 minutes away, and your cakes will be placed on a table in the porch ready for collection.

How do I transport my cakes?

Please hold the cakes from the base, not the sides, and avoid pressing or “hugging” the box. When travelling by car, place the box flat in the footwell, not on a set, and ensure the car heating is turned off to help preserve the buttercream detail (air conditioning is recommended to be on in summer months).

Do you cater for allergies/dietary preferences?

Please note that while we take care in preparation, our cakes may contain traces of nuts, gluten, dairy, and eggs, and are therefore not suitable for those with severe allergies.

However, we’re happy to accommodate certain dietary preferences – for example vegan and egg-free alternatives are available upon request. Just let us know your requirements when enquiring.

How do I store the Bouqcakes?

They are best stored at room temperature, away from direct heat and sunlight.

However, in warmer weather (over 26oC), we recommend placing them in the fridge to help maintain their structure. Just be sure to bring them back to room temperature before serving for the best taste and texture.

How long do I have to consume my cake?

All of our cakes last up to 4 days at room temperature.

How far in advance do you bake and decorate your cakes?

All cakes are baked and piped the day of collection or the night before for optimum freshness.

Do you teach?

Online tutorials are in the works, but in the meantime, our Floral Cupcake and Buttercream Guide is available to download. We also offer intensive 1:1 private lessons for those who prefer hands-on learning.

How much practice did you need until you felt comfortable selling Bouqcakes?

It took me around three months of consistent practice before I felt confident enough to start selling. Perfecting my buttercream consistency and piping technique took time – but with patience and the right guidance it became second nature. If you’re just starting out, my Floral Cupcake & Buttercream Guide i available to help you build those foundational skills and start creating beautiful floral cupcakes of your own.

Do you cater for events e.g. weddings?

Absolutely! We’d love to be part of your special day. Whether you’re looking for beautifully packaged cupcake favours or a bespoke cupcake wall as a show stopping feature, we cater for weddings and events of all sizes. Each order is tailored to suit your theme, colours, and style – making your celebration that little bit more memorable.

Make your day that much more special with our stunningly crafted bouqcakes

GET IN TOUCH

Thank you for your interest in Essex Bouqcakes. To request a quote, please fill out the form below and I’ll be in touch as soon as possible. Please note our cakes are not available for postal delivery, but you are welcome to collect or schedule delivery from our studios in Essex or Buckinghamshire.

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    East London & Buckinghamshire, United Kingdom

    07491 985463
    info@essexbouqcakes.co.uk